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MSL After Sale Service Center
WARRANTY
MSL stands behind our technology and the durability of our products. We strive to become a partner that you can rely on for learning, products and repairs. We offer warranties that support this message.
In we currently offer two warranties. Our standard warranty offers one year of coverage on all MSL manufactured products. The MSL lifetime maintenance Program offers lifetime coverage for our MSL ultrasound machine and probe.
STANDARD WARRANTY
Main benefits
One year warranty on all MSL products
Standard shipping included for all warranty repairs
Service completed at our service center in China
Highlights
The warranty covers defects in the manufacturing of the goods.
The warranty does not cover accidental damage of the goods while in storage or use.
MSL will ensure only authentic/original MSL brand parts are used when servicing equipment.
Failure to have equipment serviced by an authorized MSL service center invalidates the warranty.
Failure to use authentic/original MSL parts on or within equipment by Customer invalidates warranty.
All MSL ultrasound machines and accessories are delivered, serviced and maintained by our service center in China. It is staffed by our experienced service personnel ensuring dedicated customer focus and quick turnaround at all times.
Full terms and conditions can be obtained from MSL Technology. Email at cindy@medicalequipment-msl.com or call +86 13168310539.
MSL lifetime maintenance
Main benefits
Warranty coverage for as long as you own your ultrasound machine
lifetime maintenance coverage for your MSL
lifetime maintenance coverage for your probe
Confidence that your machine will last
Service once every 12 months for preventative maintenance (service fees apply)
20% higher trade-in value for lifetime maintenance members
Existing MSL owners can sign up for the lifetime maintenance (certain restrictions apply)
Service completed at our service center in China
Highlights
lifetime maintenance Program available on all new MSL ultrasound machines and future models purchased from September 1, 2011. It stays in place for as long as Customer owns and all service requirements are met.
lifetime maintenance Program includes MSL ultrasound machine with MSL probe. Viewers, batteries, chargers and other consumables are not included in the lifetime maintenance Program, standard warranty still applies.
Existing MSL ultrasound machine customers will be advised of any costs that may be required to get their system to the required functional level to be accepted into the lifetime maintenance Program.
Full warranty coverage and replacement on all parts excluding accidental damage and misuse of MSL ultrasound system. MSL advises that Customer should have full accidental damage insurance for their MSL.
Software upgrades included for all MSL ultrasound machines on the lifetime maintenance Program
MSL will ensure only authentic/original MSL brand parts are used when servicing equipment.
Failure to have equipment serviced by an authorized MSL service center invalidates the warranty.
Failure to use authentic/original MSL parts on or within equipment by Customer invalidates warranty.
All MSL ultrasound machines and accessories are delivered, serviced and maintained by our service center in China. It is staffed by our experienced service personnel ensuring dedicated customer focus and quick turnaround at all times.
Full terms and conditions can be obtained from MSL Technology. Email at cindy@medicalequipment-msl.com or call +86 13168310539.
MSL the best customer service technician is the one you never have to see.
Our software-based architecture allows us to commonly diagnose and resolve issues remotely over the Internet or phone. This helps minimize system down time and impact on department productivity. If the scan module does require service, it can be sent directly to our service department for repair and exchanged with a loaner via overnight courier within 24 hours.
MSL Service maintenance agreements are available for ongoing system maintenance, access to our help desk and software upgrades. The agreements also provides discounts on certain accessories.
MSL Technical Support
While we are constantly working to ensure that your systems are updated and fully operational, we know it's possible that unexpected complications could occur from time to time. When they do, know that we have your back. The MSL Service team is ready to offer you expert support and is strongly committed to maintaining your system's uptime.
MSL offers a broad range of service solutions that meet your needs. No matter what the issue, our team of service experts are ready to help.
You can reach us by phone, email, or by simply filling out the form below.
Ms. Cindy
SKYPE:Cindyljc
Email:cindy@medicalequipment-msl.com
Mr.Phil Wu
TEL:+86-20-84899760
Mobile(whatapp):+86 13168310539
MSL services